Help centre links that never go stale.
Short, trackable links in every support reply. Update the destination without editing a single ticket.
Everything you need.
Support teams send the same ten links hundreds of times a week. meshalive turns them into short, memorable slugs — and lets you silently swap the destination when docs change.
Short links for your macros
Replace docs.yourco.com/v2/help/how-to-reset-password?ref=support with help.yourco.com/reset. Clean, fast, branded.
Update without reprinting
Docs moved? Just edit the destination in meshalive. Every old link — in closed tickets, email history, everywhere — now points to the right place.
See which articles get clicked
Find out which help links get used most. The ones no one clicks may need to be surfaced better — or retired.
Version-aware expiry
Set an expiry date on links tied to old product versions. They auto-redirect to the latest docs after the date passes.
UTM source tracking
Tag links by channel — email, chat, phone — so you know where support traffic is coming from and whether self-serve is working.
API for help desk sync
Create links programmatically from Zendesk or Intercom. Always have a meshalive link ready for every macro.
How it works.
“We'd been sending broken links for months after a docs migration. With meshalive we just redirect once and every historical ticket is fixed instantly.”
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